BIA is proud to have been identified and highlighted in the July 28th, 2016 edition of Airport World, which is the magazine of the Airports Council International, as a prime example of the newly revised and ACI-endorsed Level of Service (Los) framework. The LoS provides an airport with a single set of globally accepted passenger service guidelines.
Developed by IATA in partnership with ACI World, the LoS concept is the answer to measuring an airport’s passenger terminal against optimal industry performance and cost efficiency. Whether gauging current service levels or planning for future infrastructure development, LoS is vital for airports to maximize returns on their capital and operating expenditures, while keeping a great passenger experience at the center of their operations.
The article stated that Bonaire International Airport (Flamingo Airport) was a prime example of the success of the LoS concept. The article stated,
Our confidence in the merits of LoS as a critical benchmark for airport operators was clearly demonstrated during IATA’s recent work at Flamingo International Airport (BIA) in Bonaire in the Dutch Antilles. Bonaire is a small Dutch island nestled in the sunny southern Caribbean. In recent years, its tourism economy and air traffic demand have developed faster than its airport infrastructure. As a result, long winding lines and space constraints were commonplace at this seaside airport during peak periods.
With further growth on the horizon, BIA contracted IATA Consulting to perform a comprehensive LoS Assessment Study of a planned terminal expansion. The general objective of BIA’s terminal development plan is to handle future peak demand, providing an Optimum service level, until 2020.
The article continued,
With IATA’s new LoS concept as an evaluating framework, the team was able to identify certain design weaknesses and propose an improved layout, significantly shortening waiting times and reducing line lengths, optimizing space utilization. The design change came with minimal additional costs, but considerably enhances the passenger experience and the operational efficiency of the process. And this is just one example of many improvements the LoS Assessment Study brought.
BIA’s Chief Executive Officer, Mr. Michael Nicolaas, was also quoted in the article. He stated,
The IATA team was very committed to delivering a high quality product. They carried out extensive research to understand the needs of Bonaire Flamingo International Airport and this allowed them to develop a revised terminal expansion plan that balanced infrastructure design and costs.
In my opinion, IATA’s work in terms of service quality, timely delivery, and value for money exceeds the competition–I definitely highly recommend IATA Consulting for all airport development projects.
The entire article can be viewed on the web site of Airport World, by clicking here.
(Source: Airport World Magazine)